![]() ![]() But the truth is, service fatigue can strike at any time, and much of it is really nothing new. It’s still there, lurking beneath the surface, threatening to bring everyone down in its undertow.Īfter a stressful few years, various challenges have caused service fatigue levels to skyrocket. The trickiest kind of service fatigue to spot is the kind the team thinks they can hide from guests. ![]() It’s a lack of energy, elevated stress, constant ambivalence, difficulty concentrating, missed deadlines, frequent mistakes, or safety compliance issues. It’s when your customer experience is less than you-or they-expect. Service fatigue is “less than,” and it presents in many forms. You know what customer service delivery should look like. Let’s unpack the what, where, why, and how of service fatigue and get on the path to busting out of it. Left unchecked, this weariness can impact your business in many negative ways, from short tempers to lost business. This exhaustion is what’s called service fatigue, defined as that feeling that keeps you from delivering the excellent customer service your staff and patrons have come to expect. The What, Where, Why and How Behind a Decline in Customer Service Excellenceĭoes it feel like no matter how hard you try to please your customer, it isn’t enough? Are you in charge of leading others and the faster you train teams and build energy, the quicker it seems to fade? Are you a business owner feeling hopeless about the never-ending needs of staff AND customers while trying to achieve a profitable bottom line? You’re exhausted, right? ![]()
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January 2023
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